Renewing and maintaining your Absoluto Product agreement is the easiest and most cost effective way of protecting your product investment. An active maintenance agreement ensures uninterrupted access to product notifications and the latest upgrades and fixes/patches; skilled support professionals by phone, chat and online and an extensive knowledge base of known solutions and self-help capabilities to keep pace with the demands of your IT and business. You’ll avoid costly outages and loss of productivity and time, giving you the ability to focus on more strategic business objectives.
Dev Support is Absoluto doing what it takes to make a difference for every customer—a difference that will truly change the way you work. We believe that being a great hosting provider requires more than just the best technologies, but the best support and service too.
No more call centers. No more dealing with a different person every time you need something. No more transferring you to the “expert” who transfers you to another “expert” and then on to another “expert”, with none of them knowing anything about your configuration, your needs or even your business. And, most importantly, no more feeling like you’re just one more anonymous customer stuck in a system that works against you instead of for you.
Instead, you have a dedicated Absoluto Support Team that’s built around you and your needs. It’s the Team’s responsibility to know and understand your configuration, your goals and you. Your Account Manager is your single point of contact at Absoluto and is accountable for ensuring all of your infrastructure needs are met. Working alongside your Account Manager—your Business Development Consultant, Systems Engineer, Support Technician, Support Specialists, Billing Specialist and representatives of Absoluto Professional Services and Data Center Operations. Combining years of experience and unrivaled expertise, they all work together with one purpose, to give you peace-of-mind.
Support begins with our people and the dedicated support teams we build around every Absoluto customer. From there, it filters through everything we do as a company and as individuals—our data centers, network, products, services, Best Practices, processes, expertise, SLAs, guarantees and promises.
The purpose is to relieve you and your IT team from any and all of the worries, strains and unending inconveniences of web hosting. Instead, Absoluto takes on the burdens, going beyond what is acceptable customer service to what is exceptional, and often pushing beyond the exceptional to the truly inspired.